Supersonic uses MTN, South Africa’s fastest mobile network, to provide LTE (otherwise known as 4G) wireless internet to your home.
Supersonic offers 5 (five) package options, each with inclusive anytime and night data:
Yes, as long as they’re used at the addresses where the application for each is placed.
The Supersonic Supersonic Home Broadband packages are offered on a month-to-month basis.
Send us a request before your next bill and we’ll upgrade or downgrade your package without any regrading penalties, from the next billing cycle.
The Night-Data period is between 12:00AM and 05:59AM every day of the year.
F-LTE is a wireless technology influenced by many factors and can therefore not guarantee a consistent speed. The device used plays an important role in us giving you a great speed experience, which is why we recommend using the router we supply, where we can be pretty sure of a minimum of 10Mbps and maximum speeds of up to 150Mbps. Also, because of the nature of the wireless network, we cannot offer any SLA’s on the service.
Once you’ve paid, we’ll arrange for a courier to deliver your router within a 72-hour period, once we’ve RICA’d you upon delivery, we’ll have your service active within the next 2(two) to 24(twenty-four) hours.
No, the Supersonic home broadband products are data only services, and don’t allow traditional mobile voice calls or SMS however, we won’t stop you from making calls or messaging with data applications like WhatsApp or Skype.
All Supersonic Home Broadband packages are offered with free-to-use routers, if you require a SIM only package because you are sure that you already have a compatible router, then you can request that Supersonic not provide you with a free-to-use router.
Log onto the supersonic customer portal to see the bundles and their prices and select the bundles you want to top-up with, pay and you’ll be topped-up, or you can contact our friendly CX agents to assist you. You can also choose to have these bundles loaded automatically every month.
The Home Broadband service is designed to be used at your home, and Supersonic will lock the service to the address for where you place an order to use the service.
Give us your address on the www.supersonic.co.za website and we will show you if you’re covered.
Low signal will affect your connection speed, and depending on the router you’re using, you could improve your signal by getting an external antenna from us, or an approved supplier. It is always recommended that you use the free-to-use router we supply to avoid any signal and network quality issues.
Your free-to-use router will already be set up to connect to the supersonic network.
You can connect up to 32 wireless devices on the Huawei B612 routers supplied by supersonic.
The supersonic home broadband products are month-to-month and can only be used in areas with coverage. If you’re moving to an area without coverage, our cancellations process is quite simple and easy.
Different streaming services use different compression techniques for their movies and videos. A typical 1080p High Definition movie on Netflix for instance would use approximately 3GB per hour where a typical Standard Definition movie on Netflix would use approximately 1GB per hour. Showmax would use between 0,3GB per hour on 360p and 1,5GB per hour for 720p resolution.
Supersonic will only provide a public dynamic IP address for the Home Broadband service.
The Supersonic F-LTE coverage map is generated specifically based on capacity and network availability, so although you’ll be sharing the network with mobile LTE subscribers within the F-LTE coverage area, you won’t be impacted by congestion issues. If you get your router from supersonic, we can ensure that it has the correct firmware configuration to allow MTN to make the most efficient use of spectrum which does not get allocated to mobile LTE subscribers.
Call us on 0861 787 377 or make use of our WhatsApp channel on 083 200 4828
Although the Supersonic Home Broadband product does not make use of the slower 3G and 2G networks at all, having a higher speed often makes some applications more data intensive, as an example, Netflix uses dynamic compression algorithms, which lowers video resolution on lower speed connections resulting in less data being consumed. We recommend that you check your application settings which allow you customise your data consumption to your needs where possible, like for example, setting the different video resolutions of your streaming services.
Call us and we’ll get you connected on one of our fibre packages, you may even be connected quicker if you’re using one of our routers which are compatible with our fibre products.
Supersonic can only allow devices which have been network approved by MTN and provide a Huawei B612 on a free-to-use basis with each new Home Broadband subscription package.
Yes, your all your data will have validity of 30-days with an additional 30-days roll-over (total validity period of 60 days) from activation.
Your oldest applicable data will always deplete first, for example, if you’re watching a movie at 1AM and you have some Night data rolling over from last month, the rolled-over data will deplete first, then your Night data for the current month, and if all of your Night data is depleted before 6AM, you’ll start depleting the oldest Anytime data, and lastly your To-Up data.
The Supersonic Home Broadband product is billed in advance at the beginning of the billing cycle. We accept credit card and EFT payments.
If you ordered a service in between billing cycles, we will provide a pro-rated amount of data for which we do not charge. The validity of this data will still be 30-days from activation with 30-days roll-over.
Customer signs up for 30GB anytime +30GB night package on the 12th of January, and his router and SIM are delivered and activated on the 15th of January, the pro-rated amount of data that gets allocated is calculated as follows:
Total number of days in the month = 31
Amount of data per day = 30GB/31days = 0,97GB/day (same amount for both anytime and night)
Number of active days = 31-14 = 17 days (including full day of activation)
Amount of pro-rated data = 0,97GB x 16days = 16,45GB Anytime data and 16,45GB night data
Yes, if you request to have your service suspended, we will not charge you for data or allocate any data at the next bill cycle. Any remaining data will not have any change to expiry while your service is suspended. We will allow your service to be suspended for a maximum of 3(three) months.
No, although MTN and Supersonic packages make use of the same network, they are completely separate provider offers, and no migration between these will be allowed.
Any cancellations within the first 6 (six) months from initial sign-up, will incur a R600 cancellation charge. This fee is to recover promotional value (SIM card, delivery, administration, activation etc.) which is amortised over this 6-month term – this means that the amount payable decreases from R600 in the first month of activation, to R0 at the end of the 6th month. If the customer is cancelling their Home Broadband package to take up another Supersonic service like fibre, then Supersonic will waive this fee since it is considered a service migration and not a cancellation.
This means that Supersonic will supply a router with the service, the use of which will not incur additional charges to the monthly subscription. This also means that Supersonic will always retain ownership of the router and customers will be required to return the router to Supersonic upon cancellation of services. If they are unable to return the router, or if it has been damaged, the cancelling customer will be charged the insurance replacement value at the time of the cancellation.
Yes, if you have taken a legacy package and:
Supersonic offers a customer portal with secure login for you to view account information like usage and billing information, view and purchase top-up bundles and manage service changes like upgrades, downgrades and cancellations.