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SECTION 49 OF THE CONSUMER PROTECTION ACT NOTICE, THE FOLLOWING TERMS ARE IMPORTANT TO NOTE: 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, AND 12.
The product offer consists of the residential price plans available on the www.supersonic.co.za products page for residential customers requiring a service in qualifying Supersonic Territories, available as of the 1st of August 2018 and shall be valid until the 31st of December 2018:
Residential Contract Uncapped (month-to-month contract). This product offer consists of the following:
As a result of the nature of the GPON fibre network, and the reliance on Open Access Fibre Network Operators, vendors and their partners, Supersonic is not able to offer service level agreements with the residential fibre service. Supersonic will however, endeavour to meet the following service level commitments:
The Supersonic contact centre is available at 0861 845 5243 during the following time periods:
Where a call out can be attributed to a fault caused by the customer, the customer will be charged a call out fee as per the following schedule and fees:
The Product Offer consists of the following Price Plans made available to qualifying Supersonic FTTH customers, available from 1st August 2018 and valid till 31st December 2018 subject to exchange rate fluctuation:
SECTION 49 CONSUMER PROTECTION ACT NO 68 of 2008 NOTICE, THE FOLLOWING TERMS ARE IMPORTANT TO NOTE: 2, 3, 4, 5, 6, 7, 8, 9, 11 and 12
"Connectivity" means the physical fibre infrastructure deployment between the Gigabit Passive Optical Network (GPON) backbone network and the Optical Network Terminal (ONT) and/or router within the end user’s premises.
"Installation" means the installation, configuration and activation of the end user ONT and router within the end user’s premises.
"MTN Estates or Suburbs" means all estates, or suburbs, which have access to MTN’s GPON backbone network or fibre to the home service.
"supersonic Estates" means selected estates in which supersonic have reticulated with fibre.
"Third Party Network" means all territories in which third party fibre providers have reticulated with fibre.
supersonic is running a Festive Promotion in partnership with Vumatel whereby new customers can sign up for our 20/20 FTTH package for the discounted price of R599 per month for a 3 month period. At the end of the 3 month period the pricing will revert back to the standard R899 per month.
Modification of Terms and Conditions
Supersonic is committed to complying with legislation and ensuring all its Customers can use its network and the Internet without interference or harassment from other users. Supersonic’s Acceptable Use Policy ("AUP") is designed to help achieve these goals.
By using any of Supersonic’s services, Customers agree to comply with this AUP and to remain responsible for its users, where applicable. Supersonic reserves the right to change or modify the terms of the AUP at any time, by posting an updated version on its website at www.supersonic.co.za. Customer's use of Supersonic’s services after changes to the AUP are posted shall constitute acceptance of any changed or additional terms.
The AUP applies to Supersonic services that provide (or include) Internet services, including but not limited to, any service providing access to the Internet, hosting services (data/content hosting, server hosting, web hosting, etc) or any other services provided over the Internet or wireless data networks (collectively "IP Services").
Supersonic prohibits use of the IP Services in any way that is:
Failure to adhere to the rules, guidelines or agreements applicable to search engines, subscription Web services, chat areas, bulletin boards, Web pages, applications, or other services that are accessed via a link from a Supersonic-branded website or from a website that contains Supersonic-branded content is a violation of this AUP.
IP Services shall not be used in connection with any criminal, civil or administrative violation of any applicable local, provincial, national or international law, treaty, court orders, ordinance, regulation or administrative rules.
IP Service(s) shall not be used to publish, submit/receive upload/download, post, use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any content/material or to engage in any activity that infringes, misappropriates or otherwise violates the intellectual property rights or privacy or publicity rights of Supersonic or any individual, group or entity, including but not limited to any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual property right now known or later recognized by statute, judicial decision or regulation.
IP Services shall not be used to host, post, transmit, or re-transmit any content or material (or to create a domain name or operate from a domain name), that harasses, or threatens the health or safety of others. In addition, for those IP Services that utilize Supersonic provided web or content hosting, Supersonic reserves the right to decline to provide such services if the content is determined by Supersonic to be obscene, indecent, hateful, malicious, racist, defamatory, fraudulent, libelous, treasonous, excessively violent or promoting the use of violence or otherwise harmful to others.
IP Services should not be used for the commission of an offence against a child or in way that would constitute or promote unlawful interaction with children.
IP Services shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise produce, transmit, distribute or store child pornography. Suspected violations of this prohibition may be reported to Supersonic at the following e-mail address: email@example.com. Supersonic will report any discovered violation of this prohibition to the South African Police services and take steps to remove child pornography (or otherwise block access to the content determined to contain child pornography) from its servers.
Spam/E-mail abuse is prohibited using IP Services. Spam/E-mail abuse shall include, but are not limited to, the following activities:
Supersonic reserves the right to establish policies, rules and limitations, from time to time, concerning the use of the service. You must comply with any bandwidth, data storage and other limitations we may impose, in our sole discretion. Failure to comply with these rules will result in your service being restricted, suspended or terminated, in our sole discretion.
We reserve the right to limit the number of emails that you may send in any given period or to limit the total message volume (amount of data) sent per hour.
Unless you are subscribed to a business package, you may not use any services for anything other than your own personal use.
Unless you subscribe to a business package and you are permitted in terms of such business package, you may not resell any services, receive any charge or benefit for the use of any services or provide Internet access or any other feature of the services to any third party or in any other way exploit the service for any commercial purposes. For example, you cannot provide Internet access to others through a dial up, ADSL or other connection, host shell accounts over the Internet, provide e-mail or news services, or send a news feed. You may not run a server (including game servers) in connection with the services. You may not provide network services to others via the services. In addition, you are prohibited from running servers for mail, http, ftp, irc and multi-user interactive forums. You may not share your services.
You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet or any services, or create an unusually large burden on our network, including, without limitation, continuously uploading or downloading streaming video or audio; continuous FTP uploading or downloading, or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information, or to use the services in an abusive manner in connection with any unlimited packages, options or promotions.
We reserve the right to establish policies, rules and limitations, from time to time, concerning the use of any service. You must comply with any bandwidth, data storage and other limitations we may impose, in our sole discretion. Failure to comply with these rules will result in your service being restricted, suspended or terminated, in our sole discretion.
We will manage bandwidth usage to the best of our ability during peak periods, however, it remains a best effort service.
We reserve the right to manage our network in order to optimize its efficiency for the benefit of all our subscribers, including, without limitation, by way of the following: rate limiting (speed), rejection or removal of spam or otherwise unsolicited bulk e-mail, anti-virus mechanisms, protocol filtering and imposing restrictions on your use. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers, including limiting your data traffic by controlling your network and/or bandwidth usage.
You may not use service for unattended automated operation, unless otherwise agreed. You may stay connected as long as you are actively using that connection. You further agree not to use Internet applications for the purpose of simulating network activity to avoid session inactivity disconnection.
We do not make any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any services.
We are committed to provide you with uninterrupted services. However, we cannot guarantee that service and the allocated capacity will always be available.
We can terminate the service at any time if we decide to discontinue the service offering for any reason whatsoever, without any further liability to you.
Customers are responsible for ensuring and maintaining security of their systems and the machines that connect to and use IP Service(s), including implementation of necessary patches and operating system updates.
IP Services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of Supersonic's (or another party's) server, network, network access, personal computer or control devices, software or data, or other system, or to attempt to do any of the foregoing. System or network security violations shall include, but are not limited to:
Customers remain solely and fully responsible for the content of any material posted, hosted, downloaded/uploaded, created, accessed or transmitted using the IP Services. Supersonic has no responsibility for any material created on the Supersonic network or accessible using IP Services, including content provided on third-party websites linked to the Supersonic network. Such third-party website links are provided as Internet navigation tools for informational purposes only, and do not constitute in any way an endorsement by Supersonic of the content(s) of such sites.
Customers are responsible for taking prompt corrective action(s) to remedy a violation of AUP and to help prevent similar future violations.
Customer's failure to observe the guidelines set forth in this AUP may result in Supersonic taking actions, which may either be a warning, a suspension or termination of Customer's IP Services. When reasonably possible, Supersonic may provide Customer with a notice of an AUP violation allowing the Customer to promptly correct such violation.
If the IP Services are used in a way that we, in our sole discretion, believe violates this Acceptable Use Policy or any of our rules or limitations, we may take any responsive actions we deem appropriate. Such actions may include without limitation, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and/or the immediate limitation, restriction, suspension or termination of all or any portion of the services or your account.
Should you engage in any one or more of the above activities, which shall be determined in Supersonic's sole discretion and which decision shall be final, then Supersonic shall be entitled, without prejudice to any other rights it may have, to take any responsive action we deem appropriate, such actions may include, without limitation:
Supersonic has no obligation to monitor content of any materials distributed or accessed using the IP Services. However, Supersonic may monitor content of any such materials as necessary to comply with applicable laws, regulations or other governmental or judicial requests; or to protect the Supersonic network and its customers.
Any complaints (other than claims of copyright or trademark infringement) regarding violation of this AUP by a Supersonic Customer (or its user) should be directed to firstname.lastname@example.org, include details that would assist Supersonic in investigating and resolving such complaint.
In terms of section 75 of the Electronic Communications and Transactions Act ("the Act") Supersonic has designated the Internet Service Providers' Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.
Internet Service Providers' Association (ISPA)
Address: PO Box 518
Telephone: 010 500 1200
Take-down notice email: email@example.com
Take-down notice information and form: https://ispa.org.za/tdn/